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The Denali Group becomes more efficient

The Denali Group has been through a few changes in the last six months and we wanted to share what the impact of the changes have brought to The Denali Group and more importantly to our clients! The entire team at The Denali Group has been able to move the schedules of our clients who…

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How to Create Team Diversity

Creating a balanced, well rounded team doesn’t just happen by accident. It’s an intentional, well thought out choice. I frequently see doctors surround themselves with people that are just like them. I remember doing DISC behavioral analysis during an initial meeting with a practice in Grand Junction, only to discover that every single one of…

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When it’s time to say goodbye (to PITA patients)

Have you ever noticed that your PITA (aka pain in the ying yang) patients cause you and your team to lose stomach lining and cost you time and money in the process? They come in several shapes and sizes and sometimes it’s the kindest thing for you, your team and the patient to cut them…

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Don't forget these important year end to-do's

Hopefully you’ve already done these but, just in case, here’s a reminder of two important year end must do’s: Raise Fees:  According to The Wealthy Dentist publication, only 50% of dentists responding to a survey indicated that they had raised their fees in the past year.  31% had  to raised theirs in two years, 15%…

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Two Simple Steps towards Becoming a More Valuable Team Member

A Gallup pole estimates that 30% of the workforce is engaged while 52% are unengaged and 18% actively disengaged.  If you’re in the 18% , please, please go and find your happiness elsewhere because it’s very difficult to reengage when you’re actively disengaged.  If you fall in the 30% who are engaged it speaks highly…

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What you need to know about Ebola in Dentistry

Whereas it’s unlikely that a patient with Ebola symptoms will come into a dental practice for treatment, nevertheless, it should give us all pause to examine our infection control procedures. A person infected with Ebola is not contagious until symptoms appear. Signs and symptoms of Ebola include fever (greater than 38.6°C or 101.5°F) and severe…

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Advance Care (a Care Credit alternative)

A client of mine who is opening a new practice at the end of the year is looking for financing options for his patients and asked me to look into Advance Care as an alternative to CareCredit which is expensive to many start-up practices. Apparently there has been some buzz about them on DentalTown. Turns…

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Moments of Magic – PostOp Calls

  What is the single highest impact, greatest ROI customer service thing you could do for your patients?  Why, it’s the postop call of course!  No matter what you do in your practice to engage your patients, nothing comes close to this magical end of day call when it comes to creating the WOW factor. …

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Thinking of Waiting for New Retail Construction to Get Built Before Opening a New Dental Practice? Some Things to Consider.

We recently had a new start client ask us whether he should “sit out” the market looking for lease space, and instead wait for one of several new construction/future proposed retail centers to be completed in the future. He thought our response to him was very enlightening and that we should share it with other…

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How We Handle Change It’s fascinating to me how different people respond to change.  It’s my job to help my clients navigate change because, as a consultant, I am basically a change agent in my practices. That’s why I’m there – to help affect change. It is naturally very important for me to understand how…

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